Distributor Westcon has revealed a business process outsourcing (BPO) firm with operations in Romania will take charge of some of its EMEA finance and operations functions. Parent company Datatec announced yesterday that 300 of Westcon's 1,900 EMEA staff would be affected by a "BPO transformation" of its EMEA operations.
Westcon senior vice president David Grant revealed a phased migration of the functions in question will occur between now and mid-2017 and insisted service levels for resellers would not be affected. Although Grant was not in a position to divulge Westcon's BPO partner, he described it as a global outfit "in the top-right of the Gartner Magic Quadrant". "We separated our activities into those we see as transactional and those that add value to the customers and vendors," he said. "Anything that is very transactional we have decided to outsource to another organisation as it gives us scale and efficiency."
The outsourcing project will run alongside Westcon's impending European implementation of a global SAP project, Grant said, adding that affected employees may be offered other roles in the organisation. "It is not a case of everything changing on day one," he said. "Where roles are affected we will give people significant advance notice, as it's the responsible thing to do. We are growing, and while some transactional roles will be eliminated from the business, some new opportunities will be created so we will take as much time as we can to retrain and redeploy staff where it is appropriate to us."
Westcon, which operates through the Comstor and Westcon brands, has order-processing staff in 42 countries in EMEA, Grant said, adding that any staff whose roles are displaced will be offered the choice of staying on to help with the migration. Employee and other fees associated with the migration will cost parent Datatec about €11.5m in its current financial year.
Rival distributor Ingram Micro centralised more EMEA back-office functions to Sofia in Bulgaria last year.
Grant said it made more sense for Cisco, Avaya, Polycom, Juniper and Check Point partner Westcon to partner with a BPO outfit with knowledge of the region. "We have chosen an organisation where it is their core business to provide business processes and support," he said. "We are not experts in sourcing a facility or finding local language specialists and training them on what we do."
Romania, which is where the BPO firm in question will carry out Westcon's transactional work, was ranked fourth in an index of the top global BPO locations this year carried out by Cushman & Wakefield, behind Vietnam, the Philippines and Bulgaria. Grant emphasised that Westcon's "core value-add" will be retained in-house and claimed that neither customer service levels nor its ability to execute would be affected by the move. "Our top 10 vendor partners have all offered to make sure there is good knowledge transfer and are helping to train our BPO staff," he said. "If you think about it, most of our major vendors have some part of their organisation that is outsourced so are completely familiar with what support they can give us."
Graeme Watt, EMEA president at rival distributor Avnet Technology Solutions, confirmed his company has also made some steps towards centralising transactional functions, "but nothing like on the scale we are seeing with Westcon". "It is fair to say that everybody is looking to see how much of that non-technical, more run-rate, transactional operations they can centralise," he said. "We have been talking about it for a while and we will centralise functions and operations where we think it makes sense and keep things local where we think it makes sense." (source: Channelweb United Kingdom).
Multispecialist Avnet has appointed Sırma Özkan to the position of VP of Marketing for the Technology Solutions group in the EMEA region. Özkan has worked in the IT distribution industry since 2008 in a number of key roles including channel management, product management and marketing. She joined Avnet in Turkey in April 2013 as marketing manager and currently holds the role of sales and marketing director for Technology Solutions in Turkey. Graeme Watt, president TS EMEA said, "Sırma has made a very significant contribution to the company’s success and progress in Turkey and now has the opportunity to make the same impact at the EMEA level. We look forward to having her on board." About her new role, Özkan said "I look forward to joining the Avnet EMEA regional leadership team and to have the opportunity to work across the region. Marketing is one of the key success factors contributing to business results. My focus, among other things, will be to look at the regional marketing strategy and identify key areas where we can collaborate further with Avnet sales teams, partners and suppliers." Ozkan will relocate from Istanbul, Turkey where she currently lives, to Bracknell, UK.
Multispecialist Avnet Technology Solutions has unveiled a new partnership with Blue Medora, a software company specialising in cloud monitoring and management solutions, to expand its cloud and virtualisation software and services in Europe. Avnet is the first distributor to offer Blue Medora's portfolio of solutions to customers in Europe, starting with Germany and Italy. This includes their VMware vRealize Operations Management Packs for Cisco UCS, XenDesktop, NetApp Storage, Oracle and SAP. The Management Packs connect to VMware's cloud management platform, vRealize Operations, enabling system administrators to monitor their IT infrastructure better than ever before. By leveraging Blue Medora products, Avnet's customers in the regions are able to proactively monitor, troubleshoot and remediate issues across their entire virtual environment from a single integrated console.
Following the departure of Andrew Binding at the beginning of the year, multispecialist Avnet Technology Solutions has promoted Denis Fouquet, until now country director for Avnet Embedded France, to Vice President Southern Europe. He will supervise the operations in France, Italy, Portugal and Spain. He reports to EMEA boss Graeme Watt. Denis is replaced at Avnet Embedded France by Emmanuel Foubert, the former country manager for Avnet Memec in France.
Multispecialist Avnet has received the 2014 EMC EMEA VSPEX Distributor Partner of the Year Award from EMC Corporation. The award was presented to Avnet at the Global Partner Summit at the 2015 EMC World. The award recognises Avnet for their commitment to EMC, as well as their proven ability to add value to EMC's offerings and drive innovative solutions for customers. In February this year, EMC launched VSPEX BLUE, a hyper-converged infrastructure solution. EMC VSPEX BLUE enables SMB, mid-market and enterprise customers with cloud and data centre benefits of a hyper-converged infrastructure, at the price points and sizes that align with their needs. The VSPEX Blue solution is available through EMC's business partners, serviced in the EMEA region by Avnet offices in Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Switzerland, Turkey and the United Kingdom.
Avnet Technology Solutions Italia SpA
Avnet Technology Solutions Italia SpA
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