Arrow ECS loses its head
Laurent Sadoun, who was CEO of Arrow ECS for the EMEA region and based in France, has seemingly left the distributor. He ought to be replaced by Eric Nowak, who until now was VP Western Europe (source : Channel BP France).
Dave Ellis, who was the local manager of Computerlinks UK before its acquisition by infrastructure VAD Arrow ECS to become its Network & Security arm, has been promoted to EMEA CTO of the group. The lastest role of Ellis at Arrow ECS was director of strategy for the United Kingdom. A replacement is been seeked. In its new job, Ellis has started overlooking the pan-European deployment of Arrow StorageGUARD, a maintenance and support service for NetApp hardware and software products, which was initially run as a pilot in the Netherlands. The service ensures that storage systems are stable and reliable at all times. A cost-efficient programme, it also guarantees the optimal performance of installed NetApp storage technologies. NetApp partners benefit not only from vendor-independent support offered by Arrow with StorageGUARD but also from other support options provided. Optionally, preventive services can be booked that further reduce potential issues with existing storage infrastructures. Resellers can choose between three different levels of support (standard, essential and premium). All three support services include technical remote support around the clock (24/7) as a minimum, as well as corresponding targets for response times and spare part deliveries. From the second level of support – essential support – comprehensive support is guaranteed by one of over 30 qualified, highly experienced and certified Arrow technicians in EMEA. Depending on the requirements, additional service components can be included, such as storage system installation, AutoSupport, advice line through online support, remedial software updates or health check reports. Arrow therefore recommends the essential support package to its customers as a minimum to receive a comprehensive service. Depending on the service package, services can vary greatly from reseller to reseller. It is therefore possible to offer a service tailored to the customer and get an edge over the competition. In the StorageGUARD package, FlexPod support is included free of charge for all Premium support customers until the end of March 2015. With this additional service, Arrow stands out as a central support contact for the entire NetApp, Citrix, Cisco, Microsoft and VMware solution. An existing manufacturer's maintenance contract is still required.
Arrow ECS plays the Violin
Flash storage array vendor Violin Memory has inked a pan-European distribution deal with infrastructure VAD Arrow ECS. To date, the actual extension of the partnership is unknown, although an initial coverage of the United Kingdom is plausible, with the other countries following as soon as the local sales, marketing and technical resources are trained.
A new marketing manager for Dupaco
Infrastructure VAD Arrow ECS has added Oracle Cloud services to Arrow's distribution offerings globally. Oracle is offering their cloud services through the channel to broaden its market reach and help its partner community extend their own opportunities and revenue potential with the cloud. Through the global agreement, Arrow will offer Oracle's applications, cloud programs and enablement services through the ArrowSphere cloud services platform. ArrowSphere connects solution and managed service providers and independent software vendors globally with an ever-growing portfolio of leading-edge cloud services. The platform features customizable webstores through which solution providers can present Arrow-authorized cloud offerings, as well as their own, to customers. It also facilitates centralizing billing and provisioning. Arrow is a Platinum level member of Oracle PartnerNetwork (OPN). In the EMEA region, the ArrowSphere cloud platform is available in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Israel, Luxembourg, Morocco, the Netherlands, Norway, Poland, Serbia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Arrow ECS Nederland
Arrow ECS Nederland
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