Distributor Westcon has revealed a business process outsourcing (BPO) firm with operations in Romania will take charge of some of its EMEA finance and operations functions. Parent company Datatec announced yesterday that 300 of Westcon's 1,900 EMEA staff would be affected by a "BPO transformation" of its EMEA operations.
Westcon senior vice president David Grant revealed a phased migration of the functions in question will occur between now and mid-2017 and insisted service levels for resellers would not be affected. Although Grant was not in a position to divulge Westcon's BPO partner, he described it as a global outfit "in the top-right of the Gartner Magic Quadrant". "We separated our activities into those we see as transactional and those that add value to the customers and vendors," he said. "Anything that is very transactional we have decided to outsource to another organisation as it gives us scale and efficiency."
The outsourcing project will run alongside Westcon's impending European implementation of a global SAP project, Grant said, adding that affected employees may be offered other roles in the organisation. "It is not a case of everything changing on day one," he said. "Where roles are affected we will give people significant advance notice, as it's the responsible thing to do. We are growing, and while some transactional roles will be eliminated from the business, some new opportunities will be created so we will take as much time as we can to retrain and redeploy staff where it is appropriate to us."
Westcon, which operates through the Comstor and Westcon brands, has order-processing staff in 42 countries in EMEA, Grant said, adding that any staff whose roles are displaced will be offered the choice of staying on to help with the migration. Employee and other fees associated with the migration will cost parent Datatec about €11.5m in its current financial year.
Rival distributor Ingram Micro centralised more EMEA back-office functions to Sofia in Bulgaria last year.
Grant said it made more sense for Cisco, Avaya, Polycom, Juniper and Check Point partner Westcon to partner with a BPO outfit with knowledge of the region. "We have chosen an organisation where it is their core business to provide business processes and support," he said. "We are not experts in sourcing a facility or finding local language specialists and training them on what we do."
Romania, which is where the BPO firm in question will carry out Westcon's transactional work, was ranked fourth in an index of the top global BPO locations this year carried out by Cushman & Wakefield, behind Vietnam, the Philippines and Bulgaria. Grant emphasised that Westcon's "core value-add" will be retained in-house and claimed that neither customer service levels nor its ability to execute would be affected by the move. "Our top 10 vendor partners have all offered to make sure there is good knowledge transfer and are helping to train our BPO staff," he said. "If you think about it, most of our major vendors have some part of their organisation that is outsourced so are completely familiar with what support they can give us."
Graeme Watt, EMEA president at rival distributor Avnet Technology Solutions, confirmed his company has also made some steps towards centralising transactional functions, "but nothing like on the scale we are seeing with Westcon". "It is fair to say that everybody is looking to see how much of that non-technical, more run-rate, transactional operations they can centralise," he said. "We have been talking about it for a while and we will centralise functions and operations where we think it makes sense and keep things local where we think it makes sense." (source: Channelweb United Kingdom).
Multispecialist Avnet has appointed Sırma Özkan to the position of VP of Marketing for the Technology Solutions group in the EMEA region. Özkan has worked in the IT distribution industry since 2008 in a number of key roles including channel management, product management and marketing. She joined Avnet in Turkey in April 2013 as marketing manager and currently holds the role of sales and marketing director for Technology Solutions in Turkey. Graeme Watt, president TS EMEA said, "Sırma has made a very significant contribution to the company’s success and progress in Turkey and now has the opportunity to make the same impact at the EMEA level. We look forward to having her on board." About her new role, Özkan said "I look forward to joining the Avnet EMEA regional leadership team and to have the opportunity to work across the region. Marketing is one of the key success factors contributing to business results. My focus, among other things, will be to look at the regional marketing strategy and identify key areas where we can collaborate further with Avnet sales teams, partners and suppliers." Ozkan will relocate from Istanbul, Turkey where she currently lives, to Bracknell, UK.
Multispecialist Avnet has received the 2014 EMC EMEA VSPEX Distributor Partner of the Year Award from EMC Corporation. The award was presented to Avnet at the Global Partner Summit at the 2015 EMC World. The award recognises Avnet for their commitment to EMC, as well as their proven ability to add value to EMC's offerings and drive innovative solutions for customers. In February this year, EMC launched VSPEX BLUE, a hyper-converged infrastructure solution. EMC VSPEX BLUE enables SMB, mid-market and enterprise customers with cloud and data centre benefits of a hyper-converged infrastructure, at the price points and sizes that align with their needs. The VSPEX Blue solution is available through EMC's business partners, serviced in the EMEA region by Avnet offices in Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Switzerland, Turkey and the United Kingdom.
Infrastructure VAD Avnet Technology Solutions has started to provide its channel partners with EMC's new EMC VSPEX BLUE hyper-converged infrastructure solution. This will allow channel partners to design and deploy new solutions that offer their SMB, mid-market and enterprise customers the cloud and data center benefits of hyper-converged infrastructure, and at the price points and sizes that align with their needs. The EMC VSPEX BLUE hyper-converged infrastructure appliance (HCIA) is available to customers through Avnet's channel community in Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Switzerland, Turkey and the United Kingdom. The partnership also cover the rest of the world, through Avnet offices in North and South America, Asia and Oceania. Built and designed for simplicity, the EMC VSPEX BLUE appliance features fully automated configuration, single-click seamless scale-out, and zero downtime during patches and updates. With the size and simplicity of the VSPEX BLUE appliance, a full IT team is not required for deployment, making it ideal for the mid-market, cloud service providers and remote and branch offices across industries such as the public sector, education, technology, and healthcare. Avnet will help partners integrate a wide array of management, security, and information infrastructure offerings into VSPEX BLUE solutions to tailor them to the unique needs of their customers. Avnet will help partners accelerate their ability to bring the VSPEX BLUE appliance to market through its Transformation as a Service (TaaS) initiative. This initiative streamlines the converged solutions process with pre-sales support, engineering assistance, financing and industry-leading services, such as data center migration and technology recycling. Additionally, partners can leverage Avnet's capabilities for the integration and assembly of the VSPEX BLUE appliance by Avnet's EMC-certified engineers, in the EMEA region through its Tongeren (Belgium) integration center, as its Strasbourg integration center has been quietly closed some months ago. This will reduce the time to deployment for Avnet partners and provide them with tested, validated and fully documented converged infrastructure solutions.
American distributor Avnet has promoted Patrick Zammit to serve as global president for Avnet Technology Solutions, one of two global operating groups within Avnet. Zammit previously served as president of Avnet Electronics Marketing EMEA. Zammit will be responsible for the strategic direction, day-to-day operations and performance of the group globally. Zammit's appointment is effective immediately, and he will report directly to Avnet Chief Executive Officer Rick Hamada, succeeding Phil Gallagher. As a global IT solutions distributor, Avnet Technology Solutions transforms technology into business solutions for customers around the world. It collaborates with customers and suppliers to create and deliver services, software and hardware solutions that address the changing needs of end-user customers. The group serves customers and suppliers in North America, Latin America and the Caribbean, Asia Pacific, and Europe, Middle East and Africa. It generated €8.3 billion in annual revenue for fiscal year 2014. Zammit began his career with Arthur Andersen and joined Avnet in 1993. He held a series of positions in finance, operations and strategic planning and served as president of EBV Elektronik, an Avnet company, before being promoted to regional president of Avnet Electronics Marketing EMEA in 2006. He graduated from the Business School ESLSCA with the French equivalent of a master's degree in business administration. Zammit succeeds Phil Gallagher who remains with Avnet to help ensure a smooth leadership transition.
Avnet Technology Solutions Kft.
Avnet Technology Solutions Kft.
Ano de criação :