South African security and storage VAD Drive Control Corporation (DCC) has launched a newly established Professional Services division. It will focus predominately on technologies from vendors Citrix, Dell, Commvault and Symantec, "delivering critical skills, services and support to its reseller partners", according to the distributor.
"Our Professional Services will provide an invaluable role in an industry that requires resellers to offer complete solutions, expertise and services for solutions such as SaaS, hyper-convergence and simple rack-and-stack offerings", explains James Wood, the appointed head for professional services at DCC. "The drive is twofold... one is to assist the vendors we support to grow their products with specialists in those areas, and two to support our resellers who might have no or limited skills to access these technologies. The objective is not to detract from being a distributor, but rather to add value to the product we distribute and resellers we serve."
The company intends for the division to also serve as an incubator for resellers, according to Wood: "DCC already offers pre-delivery configuration and upgrade services; our professional services division therefore represents a natural extension of our existing, established offering. Furthermore, we believe we can play a vital role in markets where resellers must provide services that lower business risk, cut down on infrastructure and staffing costs and ultimately save on IT expenditure. We are hoping that our efforts in the professional services area will serve as an incubator for resellers to further grow their own technical competencies whilst opening up new lines or further enhancing their current business and products with minimal risks and costs."