Infrastructure VAD Arrow ECS has announced support services for Microsoft cloud. Value-added resellers and managed service providers increasingly benefit from the growing cloud market. Using innovative technologies from leading suppliers such as Microsoft, Arrow ECS designed a dedicated set of comprehensive services based on global best practices to enable managed service providers and channel customers to transform their traditional business models toward cloud adoption. Customers can choose from two premium support models, giving them the opportunity to either use the support to expand their own capabilities or to offer it directly to end customers. Each support package builds upon three characteristics:
Expert support: quick access to Arrow’s multi-disciplined support teams
Proactive services: designed to support from project inception through design validation through implementation with focused go-live support resources
Partner enablement: access to customer success managers who help embed cloud elements into sales and delivery and implement strategies to increase cloud adoption
Here is a detailed list of the services:
24 x 7 x 365 Call Centre
Issue escalation to Microsoft
Licence and Subscription advice and guidance
Track and log calls via email, phone or online portal
Industry Leading Service Level Agreement (SLA)
Severity 1 problem owner to ensure rapid resolution
Design Validation Service
Project Planning Guidance and Support
Go Live Day Enhanced Support
Lessons Learned Report from Go Live
Customer Success Manager
First Release on new Microsoft information
Service and Solution analysis to demonstrate partner opportunity
Partner gap analysis to identify potential opportunities
Call analysis to identify trends and recommended remediation
Support team available directly to end customers IT team
“Building upon our extensive cooperation with Microsoft, we are pleased to bring our offering to the next level by including premium value-added services for the Microsoft cloud”, said Alexis Brabant, vice president of sales for Arrow ECS business in EMEA. “This combined offering by two of the leading global technology companies will help channel players at every stage of their journey towards the cloud.”
Abdi Elmi, indirect channel lead for Western Europe at Microsoft, said: “the channel has a clear opportunity to grow the business with cloud, IoT and artificial intelligence solutions and services. Arrow puts its channel customers at the forefront selling and marketing Microsoft cloud solutions based on comprehensive value-added services, dedicated teams and knowledge. The premium support services take the Arrow ECS and Microsoft offering now to the next level and are another compelling reason for customers to move to the cloud.”
Arrow ECS helps the world’s leading technology vendors and their channel partners accelerate growth, increase profitability and prepare for the future in a rapidly changing IT market. Arrow ECS’ cloud channel providers rely on Arrow ECS to connect them with opportunities, extend their reach and simplify their operations.