The digital interaction of machines and facilities is changing rapidly and becoming increasingly complex. Therefore, online access by service staff with the company's expert knowledge is now an important part of field service operations. Broadliner ALSO is expanding the ALSO Cloud Marketplace (ACMP) with the remote support solution oculavis SHARE to solve this challenge. With smart devices and augmented reality (AR), oculavis SHARE delivers comprehensive knowledge to any location in real time.
In maintenance, oculavis SHARE is used to reduce machine downtimes, increase the first-time-fix rate and increase the overall effectiveness of production facilities. The modular solution consists of three elements:
an AR viewer for 3D visualisation of machine parts
the "Workflows" module, which enables service staff in the field to master technical challenges independently with interactive step-by-step instructions
the "Remote Support" module for live expert sessions with bidirectional AR annotations and integrated documentation functions.
The technicians in the field need nothing more than an ordinary smartphone - regardless of the operating system - or smart glasses.
At ACMP, oculavis SHARE is offered as a cloud-based solution with cost-effective dedicated user licences as well as flexible floating licences for changing users. The remote maintenance solution is available together with the RealWear(R) HMT-1 headset, a rugged, head-mounted, wearable tablet computer that ensures that hands remain free. The smart glass app has been optimised by oculavis developers to make the most of the headset's high-resolution camera, active noise cancellation and long battery life.
With ISO 27001 certification, oculavis meets the highest IT security standards. More than 200 well-known customers from the mechanical engineering, automotive, energy and pharmaceutical industries already use oculavis SHARE for their troubleshooting and other services.
Jan Bogdanovich, Senior Vice President Consumptional Business, explains: "the white label option enables our partners to build a digital business model based on their own corporate presence. With easy onboarding, the optional offering of their own services and the use of ACMP, this is a quick path to remote solutions. And if desired, our local ALSO sales teams will of course support with the end-customer roll-out."