Ingram Micro Launches Connect Teams Phone System with OpenIP
The IT-telecom convergence is underway in France, with the Connect Teams Phone System programme from Ingram Micro and OpenIP for integrators and MSPs.
In this year 2020, companies and their employees have developed new uses in order to maintain their business by adapting to new constraints. This has accelerated the adoption of collaboration applications and redistributed market share. In France, the Microsoft Teams application has seen its market share increase from 6% to more than 30%.
In order to take advantage of all the benefits of Microsoft Teams, many companies also want to use it as a telephony tool that is perfectly integrated into collaborative functionalities. That's why multispecialist Ingram Micro and OpenIP have created the Connect Teams Phone System program to enable their partners to bring a complete collaboration and communication solution by being able to combine Teams with a fully secure Voice over IP service.
This programme concerns 2 types of partners:
IT players already at ease with the Microsoft environment to whom OpenIP offers an on-boarding programme to support them in the development of telecom services.
network and telephony players who are already familiar with the Microsoft catalogue and who are offered access to Ingram's comprehensive training programme to help them sell and install Office 365 licences.
The two companies share the same vision with the provision of their services via an Market Place for Ingram Micro and an e-shop for OpenIP that allows the entire from order taking to invoicing and commissioning, the customer's journey, from the support or the steering of services. The partners benefit from tailor-made support with the management of administrative aspects, sales training, marketing support and workshops techniques.
Companies will thus be able to transform Microsoft Teams, which they are already using as internal collaboration platform, in a telephone exchange that their employees can use to make calls. Calls are handled via the Direct Touch Routing solution on the network. OpenIP at attractive rates. The configuration of the Microsoft Teams Phone System licence and its connection to the Voice over IP are done through the partners who have benefited from the Connect Teams Phone System programme from Ingram Micro and OpenIP.
"Easy and professional collaboration with colleagues within the same company. virtual environment and the fact that you are always available for your customers on a fixed number are the starting points of our new offer. And they are more relevant today than never", says Philippe Goalard, sales director at OpenIP. "At OpenIP, we we strive to provide an appropriate response to any question from a customer or partner on communications in the Cloud. We are taking the next step today. At Depending on the specific needs of our customers, we connect our fixed-line telephony to their Microsoft Teams environment. In this way, we meet the needs and requirements of the market trends expecting complete solutions available in a subscription mode with local support to respond to the specific needs of each company."
"We are very pleased to be part of this Teams Phone System programme", says Franck Charvet, Director of the Cloud Division at Ingram Micro. "In concrete terms, this means that partners can purchase the telephone system licence from us. or Business Voice and one of our 600 active partners can fully configure it for you. according to the customer's needs. OpenIP then provides a direct routing solution so that the fixed telephony is certified on Microsoft Teams. Thanks to this collaboration, we try to minimise complexity for the partner so that each SME can collaborate and communicate quickly and easily from anywhere."