Software specialist Softprom by ERC and SysAid, a provider of solutions that enable IT professionals to manage their IT infrastructure and IT services, announced the signing of a distribution agreement. Under the agreement, Softprom will provide distribution and promotion of SysAid solutions in Austria, Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Moldova, Poland, Romania, Russia, Ukraine and Uzbekistan.
SysAid is designed specifically to support digital transformation, and enables organisations to boost productivity, enhance end-user experience, and drive value and business impact.
"With multi-layered service management, built-in asset management, and advanced automation & orchestration, SysAid helps to resolve the core challenges faced by organisations today", explains Pavlo Zhdanovych, managing director of Softprom by ERC.
The following SysAid solutions enter the Softprom portfolio:
IT Service Management (ITSM) - includes everything needed to effectively manage IT services in one solution, consistent with ITIL (the most popular ITSM best practice framework).
IT Asset Management (ITAM) is natively built into SysAid, providing visibility, protection, control and management of all assets.