systhen, Formerly Spigraph, Relocates its Logistics in France for Greater Customer Satisfaction

Cédric Chuzeville, Supply Chain Director at systhen
Cédric Chuzeville, Supply Chain Director at systhen

After its new brand identity inaugurated at the beginning of the year, systhen has repatriated its supply chain to France since last June and continues to strengthen its teams to offer proximity and responsiveness to its customers. This is an opportunity for the distributor/integrator to reaffirm its expertise in digital transformation, to enhance its territorial coverage and to take advantage of the partnerships forged with the main publishers in the market (including SAGES Informatique, Efalia and Yooz).

After 25 years of existence, Spigraph has become systhen. With its Greek and Latin roots, systhen means stronger together, explains the company. This new name symbolises the coming together of more than 100 employees and the ever closer link they have with our 'ecosystem' (partners, customers, manufacturers and publishers). Based in Saint-Quentin-Fallavier in Isère (38) and with an international presence with teams in North Africa and the Ivory Coast, systhen advises companies and local authorities on the continuous improvement of their document management. The systhen experts offer their clients and partners the digital document transformation solutions best suited to each market, business and use. "If systhen was born, it is so that our customers can be zen and to free them from the management of time-consuming and repetitive tasks.

A 100% French supply chain and repair shop

With more than 2,000 clients and partners and 12,500 service contracts, Systhen has repatriated its logistics to France in order to offer an ever faster and more flexible service. "Following the separation of systhen from the Dyanix group in Europe, we decided to refocus our logistics in France to be more responsive to our customers and to be able to better manage our stocks", says Cédric Chuzeville, Supply Chain Director at systhen.

systhen is thus :

  • daily shipments, with same day shipping for orders placed before noon

  • delivery within 24 to 72 hours (depending on the region of France)

  • 1,300 to 1,500 references in stock

  • 120 to 150 references of scanners, in addition to spare parts and consumables

The Repair Shop is also making a comeback in France, with technicians dedicated exclusively to the repair of scanners. Scanners are repaired at the group's headquarters and returned to customers. Please note that some urgent repairs can even be done in 24 hours! With this reorganisation, systhen ensures a reactive and efficient service.

Expertise, proximity and premium support

To expand its presence in the digital solutions integration market, systhen has also considerably strengthened its teams since the beginning of the year, both in France and in North Africa. The "systhen team" now gathers a large panel of experts able to meet the needs of organisations, whatever their sector of activity:

  • 4 customer relations advisors for premium support from the first call

  • a sales team covering the whole of France (including DROM-COM), with 6 sales managers for personalised support by specific segment`

  • 7 solutions experts to assist customers throughout France, and this throughout their journey (from the purchase decision to installation, including training and product maintenance). They are also certified in product maintenance in order to maintain a high level of competence, thanks to continuous training and manufacturer/publisher certifications.

Thanks to its experts and its dedicated customer call centre, systhen offers a fast and efficient local service with high added value. This is why 93% of the customers are satisfied with the systhen team's support and the solutions offered, including remote support. 50% of all problems are solved via the hotline.