Broadliner Tech Data has launched a strengthened cloud support services program for its partners in Europe. The new services framework, known as the ELITE Cloud Support Service (CSS) Partner Program, is designed to provide a broad range of highly flexible, granular and customisable options, enabling partners to build a profitable cloud services and licensing portfolio to suit their business goals and drive end customer growth.
Partners can choose between core and extended ELITE CSS Partner Program options in co-branded or white label versions. The program includes an extensive range of services modules, which are billed according to usage in a flexible structure which enables partners to create bespoke service packages according to an individual customer’s needs. Modular add-ons include end customer direct access, in which Tech Data addresses end customer requests directly rather than mediating through the partner; custom SLAs, reducing response times for critical issues; discounts for Tech Data Managed Services; Tech Data Academy offerings; and access to Tech Data’s Click 2 Run Solutions.
Denis Fouquet, vice president Cloud and Software for Tech Data Europe, said: “the ELITE CSS program enables partners to transform their cloud services capabilities with a relatively low investment, leveraging the scale and cloud specialisation of Tech Data. The program heralds a new era for cloud services, enabling the partner to develop truly customised service offerings by mixing and matching between the numerous add-ons and white-label options. We believe that this sets a new standard for customer-centric cloud services that will fast become a must-have for our partners and their end customers.”
Partners can build their tailored ELITE CSS portfolio, based on the following services:
multi-channel partner and end user access
highest ticket prioritisation
24/7 incident management
guaranteed Initial Response Time SLAs
unlimited cloud tickets
on-premise and hybrid environment support options
premier Support for Partners L3 escalation path when needed