Tech Data Launches Strengthened Cloud Support Services Offering in Europe

Denis Fouquet, vice president Cloud and Software for Tech Data Europe
Denis Fouquet, vice president Cloud and Software for Tech Data Europe

Broadliner Tech Data has launched a strengthened cloud support services program for its partners in Europe. The new services framework, known as the ELITE Cloud Support Service (CSS) Partner Program, is designed to provide a broad range of highly flexible, granular and customisable options, enabling partners to build a profitable cloud services and licensing portfolio to suit their business goals and drive end customer growth.

Partners can choose between core and extended ELITE CSS Partner Program options in co-branded or white label versions. The program includes an extensive range of services modules, which are billed according to usage in a flexible structure which enables partners to create bespoke service packages according to an individual customer’s needs. Modular add-ons include end customer direct access, in which Tech Data addresses end customer requests directly rather than mediating through the partner; custom SLAs, reducing response times for critical issues; discounts for Tech Data Managed Services; Tech Data Academy offerings; and access to Tech Data’s Click 2 Run Solutions.

Denis Fouquet, vice president Cloud and Software for Tech Data Europe, said: “the ELITE CSS program enables partners to transform their cloud services capabilities with a relatively low investment, leveraging the scale and cloud specialisation of Tech Data. The program heralds a new era for cloud services, enabling the partner to develop truly customised service offerings by mixing and matching between the numerous add-ons and white-label options. We believe that this sets a new standard for customer-centric cloud services that will fast become a must-have for our partners and their end customers.

Partners can build their tailored ELITE CSS portfolio, based on the following services:

  • multi-channel partner and end user access

  • highest ticket prioritisation

  • 24/7 incident management

  • guaranteed Initial Response Time SLAs

  • multi-language support

  • unlimited cloud tickets

  • on-premise and hybrid environment support options

  • premier Support for Partners L3 escalation path when needed