Hugo Graça, vice president, Europe, GCC, Tech Data
Broadliner Tech Data has announced that Global Computing Components (GCC), a specialised solution business within Tech Data, has entered into a pan-European agreement with storage support specialist StorTrec to provide channel partners with access to a wide range of value-added services that can be offered alongside storage products.
StorTrec provides on-site service and support options for white-box servers and storage products from leading vendors, such as Intel, Synology and Supermicro. The new offering is part of a range of services that Tech Data offers to resellers to enable them to add more value to end-user customers, drive sales growth and profitability, and enhance customer satisfaction.
Hugo Graça, vice president, Europe, GCC, Tech Data, said: “data is a vital asset for businesses and, consequently, it is more important than ever to ensure that storage platforms – where data and applications are hosted – are reliable and well-maintained. StorTrec is a specialist in storage support and offers exemplary service, which Tech Data resellers can now extend to their own customers.”
Mark Narraway, business director, StorTrec, stated: “Tech Data is leading the way in helping its customers develop their services value propositions. We look forward to working with Tech Data’s teams all over Europe to help reseller partners deliver higher value and uncover new opportunities with StorTrec support services.”
StorTrec provides hotline and 24x7 on-site support, technical training for field-based technicians, and installation and integration services. Services can also be tailored to specific customer needs. The agreement with Tech Data enables resellers to quote for all of these offerings alongside storage solutions.
A range of StorTrec services will be available to Tech Data customers on InTouch, so they can easily be added to any quotation. StorTrec provides support on all major storage brands.